Top Free and Open Source Help Desk Software to Run Your Business Smoothly

Certain features of help desk software that may add value to your organisation:

Immense security and scalability: Help desk software being cloud based, protects all of your customer data which you or your potential customers might fear losing.

Multichannel and multilingual support: It gives you the freedom to get all your analytical reports and knowledge database in the language that best supports your business. The functionality of being multichannel helps your business presence certain on varied platforms.

Painless customization: If you want chosen functionalities for your business help, you have an added advantage to customize the software according to your suitability.

Freedom from traditional troubles: Help desk makes it very convenient for you to not to email for every ticketing by your consumers. It integrates technology with modernism to solve small troubles that your business might face.

Here are some of the Best  Free  Open  source  help desk software that keep better track of your system and serve the best & integrated needs of your business.


Free IT help desk software providing painless ticketing system managing all your devices at one place. Spiceworks facilitates real time monitoring system that keeps you updated for the real time decision making process.


Rich all in one help desk software sysaid comes loaded with full fledged ITSM system. Sysaid comes with an IT benchmark capability that provides you with history chart that shows you activities of past certain days. This is one of the unique feature that sysaid provides.

Web help desk:

Known for its best in class asset management, web help desk comes with a cloud based and simplified help desk facility. It is as easy and affordable for end users as it is to crack a cookie. Web help desk provides convenient and highly interactive user interface.


Osticket actually fulfills all the ticketing queries, retaining your customers for longer time. It is a  free  open  source  ticketing platform. Spreading its presence in about 175 countries Osticket has a huge customer support channel to serve the best. Osticket has recently come up in the market with its latest version 1.9x providing effortless bug removal and improved efficiency.


Freshdesk is a great help to users who prefer automated text storing and support adding feature from the user’s social network. Freshdesk beautifully amalgamates all the traditional channels that one would be aware of such as email, chat, phone calls and other social media sites.


At times it becomes difficult for a naive user to customize any help desk platform according to his need. Hence, Kayako offers to its wide customer base of 30000 and plus a customizable range of help desk software which makes it easy to modify and adapt faster to the kind of requirements you have for your business. It can be helpful in tailoring workflows with specified types or priorities.


Well known about its customer service and support, Livezilla is a modernist touch to the help desk system. Livezilla offers multi language support, customer owned installation, insightful statistics and reports at an affordable price.


Zoho is an integrated channel support help desk system. It allows you to automate several tasks which are to be manually fixed in other help desk software. With Zoho, one can provide happiness rating to measure the amount of satisfied customers and helping you create customizable reports in a graphical dashboard.

Help desk software can be given an analogy of one for all systems. Wherein, you can integrate various functionalities together to have a detailed analysis of the customers that you satisfy. Help desk management software work as a boon to business professionals for whom customer retention and that too happy customer retention is a must.

Free Online Games – Invisible Source of Entertainment

Online games are immense fun as it permits you to meet those characters who are most time strange and can form friendship shortly. These games are for any age and taste. There is no obstruction of age and gender.

Increasing use of the Internet has changed most of the activities of our day to day life. Lots of online games are available like Java internet based games, multi player game, text-based games etc. Online games are offer by many portals like AOL or Yahoo. You will find every kind of games on the web whether the latest one or the old games. The numerous and ready availability of the games have made them so famous type of entertainment  source . These games are enjoyed by all age group especially kids and teenager. Apart from the entertainment, these games can make you stress free and distract your mind from all your problems and worries. You will find free online games that befit you, whether you want to play with your friend or alone.

Over past few years, the online games are becoming advanced and popular. You will find many gambling websites on the search engines that can fulfill your needs regarding games. These games can vary from the amazing graphics to simple text based games. Generally, these games have no string attached and free. They are great  source  of fun and safe for children. But they cannot permit the gamer to record their progress but occasionally allow gamers to interact with one another.

According to general survey, 37 percent of adults who are of 18 to 24 years, 35 percent varying from the age of 24 to 32 years, 21 percent varying between the ages of 35 to 44 years who like to play these online games.

Today, parents who have a single child are opting free online games. Online games have several advantages over outdoor games such as you don’t need to worry about your children where they are and kids stay away from small and big injuries that can happen anytime while playing outside.

If you like to play games then access the website that offer free online games and start playing alone or with partner as you don’t have to request of force anyone to play these games with you.

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The Sky As the Source of Free Energy

The concept of free energy is rapidly gaining popularity today. The increased popularity has mostly been due to the rising cost of normal electrical power and people wanting a more affordable way to power their households. Even though this concept was there over 100 years ago it did not gain much publicity until recently.

Free energy is energy that can be harnessed from our atmosphere and surroundings and then converted into usable electrical power. The harnessing is done by using various devices. One of the earliest devices was built in 1899 by Nicola Tesla at Shoreham in Long Island. This device, called a magnifying transmitter had the ability to convert radiant energy in the atmosphere to electrical power. However various political factors prevented the technology from being made public. A similar attempt was made later on by Dr. Thomas Moray but then again his technology was not given a chance to flourish. In recent years however, various free energy enthusiasts have come up with modern devices that can efficiently harness the surroundings and produce considerable amounts of electrical power. Unlike previous devices, these new machines have been made public and are even being used in households worldwide.

There are various  sources  of free energy. The biggest benefit of getting energy from these  sources  is that they will always provide energy unlike other  sources  such as fuel. The biggest  source  is of course the sun which is the closest star to the earth. The sun provides radiant energy which can be easily converted to electrical power. Other stars also give off cosmic rays that are also useful in the production of electricity.

Another benefit of free energy is that it is green. By green, it means that this energy does not pollute the environment. Furthermore, the processes of converting this energy into electricity are environmentally friendly. It is possible to install various free energy devices in your home with the help of an expert. These devices can go a long way onto reducing and probably fully eliminating power costs. The only costs that you have to bear are the installation and maintenance costs. If you are still unsure about this, maybe the success story of Dr. Nakamat will inspire you. Dr. Nakamat’s house, which has over 30 guest rooms, makes use of free energy to generate electricity. The electricity generated is so much that it is enough for the house and also sell to the Tokyo electrical power company.

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Free Energy Systems As An Offgrid Power Source

Zero cost energy systems allow you to generate electricity for your household without having to pay electricity bills. Zero cost energy systems rely on well founded technology to deliver free energy to its users. These systems are so efficient that you could always fulfill the electricity requirements for your home, without paying a single penny in terms of electricity bills.

Free energy devices utilise simple and easy energy generation methods such as generation of electricity from radio waves, generation of electric current from static electricity, and conversion of radiant energy to electric energy. Whichever method is used, the modes of installation of zero cost energy systems are very similar and very easy to implement.

If you want to dispense with the power grid altogether, or want the power grid and free energy systems completely independent of each other, connect zero cost energy systems as offgrid power  source  systems. In this way, you can give up power grid altogether if you want to. But you won’t be able to sell extra electricity to the power grid.

The connection of free energy devices as offgrid power  source  systems is easy, and requires some auxiliary devices. A battery for backup is a good idea. A generator is also used to keep the battery charged during downtimes. The free energy system is connected to an Array DC Disconnect, which is connected to a charge controller.

The charge controller is connected to a deep cycle battery which stores electrical energy as backup. The battery is connected to a system meter, which is connected to a Main DC Disconnect, which is connected to an Inverter. The Inverter is connected to a Generator as well as an AC breaker panel. The AC Breaker Panel is connected to household mains supply.

The use of battery as a backup ensures that electricity is available for the household from the free energy system itself, especially as the generator always keeps the battery charged even during downtime and maintenance of the power system.

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10 Free Alternatives to Expensive Software

In order to run a business online or be a successful internet marketer, there are a few tools you’re going to need. The cost for brand name software tools are often too expensive, especially when every dollar counts. Fortunately, there are alternatives to the big software names. These alternatives will fill your needs, and they are absolutely free.

FTP Utilities

Everyone needs an FTP program right? FireFTP is a free, secure, cross-platform FTP client for Mozilla Firefox which provides easy and intuitive access to FTP servers. It’s an add-on for your Firefox browser. It starts as a new tab within your Firefox browser and you FTP right from your browser.


Marketers need to manage their email lists. Rather than pay a monthly fee to a service like, here is a free (GNU license) PHP script you can install. poMMo is versatile Mass Mailing software. Add a mailing list to your website, or organize stand alone mailings. Unique features such as the ability to mail subsets of your subscribers set it apart from alternatives.

Antivirus Software

You really can’t afford to work online without some virus protection. ClamWin is a Free Antivirus program for Microsoft Windows 98/Me/2000/XP/2003 and Vista. ClamWin Free Antivirus comes with an easy installer and open   source  code. You may download and use it absolutely free of charge.

ZIP Utility

You absolutely needed a ZIP utility to work online. 7-Zip is open  source  ZIP utility software. Most of the  source  code is under the GNU LGPL license. You can use 7-Zip on any computer, including a computer in a commercial organization. You don’t need to register or pay for 7-Zip.

Spreadsheet and Word Processing

You’ll always use Spreadsheets and Word Processors. 3 is the leading open-source office software suite for word processing, spreadsheets, presentations, graphics, databases and more. It’s a replacement application for Microsoft Office, and can even use Microsoft Office files.

Adobe PDF generator

The Adobe PDF format is everywhere online. PDFCreator easily creates PDFs from any Windows program. Use it like a printer in Word, StarCalc or any other Windows application.

Video Capture Utility

Do you need to create a video? These days more and more tutorials are in video format. Jing is free program that lets you record video of what you do, or what you see. The concept of Jing is the always-ready program that instantly captures and shares images and video…from your computer to anywhere.

Graphics Editor

Would you like an alternative to the very expensive PhotoShop? Paint.NET is free image and photo editing software for computers that run Windows. It features an intuitive and innovative user interface with support for layers, unlimited undo, special effects, and a wide variety of useful and powerful tools.

Photo Editor

GIMP is the GNU Image Manipulation Program. It is a freely distributed piece of software for such tasks as photo retouching, image composition and image authoring. It works on many operating systems, in many languages.


 Free  open-source disk encryption software for Windows Vista/XP, Mac OS X, and Linux.

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Discover The Source Of Health, It’s Free

Wallace Wattles is the author of The Science of Being Well. He defines Health as follows: The perfectly natural performance of function constitutes health, and the perfectly natural performance of function results from the natural action of the Principle of Life.

There is a Principle of Life in the universe, and it is the One Living Substance from which all things are made. This Living Substance permeates, penetrates, and fills the interspaces of the universe. It is in and through all things. All life comes from it – its life is all the life there is.

A human being is a form of this Living Substance, and has within him a  Source  of Health, which, when in full constructive activity, causes all the voluntary functions of his life to be perfectly performed. It is the  Source  of Health in a person which really works all healing, no matter what “system” or “remedy” is employed.

I proceed now to prove this last statement. We all know that cures are wrought by all the different, and often opposite, methods employed in the various branches of the healing art. The medical doctor, who gives a strong dose of a counter-poison, cures his patient. And the homeopath, who gives a diminutive dose of the poison most similar to that of the disease, also cures it. If a medical doctor ever cured any given disease, it is certain that homeopathy never cured that disease. And if homeopathy ever cured an ailment, medicine could not possibly cure that ailment.

The two systems are radically opposite in theory and practice, and yet both “cure” most diseases. And even the remedies used by physicians in any one school are not the same.

The  Source  of Health thus defines by Wallace Wattles is the same  Source  present in spontaneous healing, when a cancer tumor shrinks or disappears without the intervention of surgery, chemotherapy or radiation. And it is also the  Source  that makes the patient heal, whether he takes a pill, a grapefruit diet or lies in bed for a week. The healing occurs within the patient, as it proven by the Placebo effect. A placebo is the name given in the trial of a new drug, when a control group gets the new drug, which the other group gets a sugar pill, and the results are compared. It has been shown that often the sugar pill will have as much effect as the potent drug. How is that possible? Because the patient believes in the cure.

There are so many secrets to Health that we only now start to understand. Traditional medicine does not have the funds to finance research in this area, as it is subsidized by the pharmaceutical industry. However, this healing mechanism is present in all of us. I have put together for your education a Home Study Course based on Wallace Wattles The Science of Being Well. Visit . There, you will be introduced to the secrets of healing that can put you back on the road to health today.

These principles of health are eternal, but our tendency to rely on a quick fix and a pill from the doctor has obscured our own inner healing power. The Home Study Course opens the door for you to health and healing today. You owe this to yourself and your family to listen to it today!!!

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Key Organizations in Free & Open-Source Software – Microsoft

Microsoft Corporation is an American software company, best known for its Microsoft Windows operating system, and Microsoft Office, office suite software. In recent years the company has diversed into Internet publishing and video game consoles, among other fields. The company was originally founded in 1975 and is headquartered in Redmond, Washington.

Microsoft is listed on the NASDAQ under the ticker MSFT, and employs 76,539 people as of 2007. The company had revenues of over US $51.1 billion, and net income of more than US $14 billion as of 2007.

Historically, Microsoft has not always been popular with all sections of the open  source  community. This is partly for historical reasons, and partly because Microsoft is perceived by some as being opposed to the goals and values of the open  source  movement. Furthermore, some senior figures in the company have made some negative comments about open  source  generally, as well as the Linux operating system in particular – for example, Steve Ballmer once famously described the GPL as “a cancer”, and the company has also made various made allegations about possible patent infringements in Linux.

Despite this, Microsoft has in fact engaged in some open  source , activities. Microsoft has even shipped some software under the GPL (Microsoft Services for UNIX), and other software under the CPL (Windows Installer XML – “Wix”), which is an OSI approved open  source  license.

Microsoft’s open  source  activities have largely been carried out as part of the company’s “Shared  Source ” initiative. This initiative is an umbrella term encompassing a range of projects, including open  sourcing  some programs, making other programs’  source  code available for viewing-only under fairly restrictive licenses, and developing new copyright license agreements (some of which might eventually be certified as meeting the OSI’s Open  Source  Definition, whereas others allow  source  code viewing but not editing, and only on restrictive terms).

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Free Zune Videos – Exploring Different Sources

If you have the new player from Microsoft, then perhaps you’ve heard of getting free Zune videos off of the Internet. Downloading free videos is an activity that’s becoming more and more popular because many sites are now offering lifetime unlimited downloads to customers who pay a one-time fee.

This means downloads are available to them forever and you could also be one of those people if you just care to subscribe to one of those services. There are also a couple of other ways to get free downloads into your Zune. Let’s explore all your options so that you can figure out what to do.

Convert Your Own

Got your own DVD collection? Then you just may already have your own library of Zune videos waiting to be synced to your device. It’s a simple process that requires you to have a computer with a DVD drive and the necessary software that will allow you to convert the DVDs into a digital format that will be readable by your device.

Make sure that all the settings are correct, especially when it comes to the size of the Zune screen which is about 240×320 pixels. This is one way to get  source  video files for free into your Zune.

Practical Downloading

Zune Download Sites – Being able to convert your videos to some people may be quite a hassle because there are a lot of tedious tasks to take care of. But one doesn’t have to do this when professionals have already done most of the work already. There are Internet sites that offer an unlimited  source  of free Zune videos. This means that whatever you download off of these sites are already playable on the Zune and you don’t have to go through the hassle of changing screen sizes, or choosing the right audio  source , etc.

Membership – Everything’s been done for you and all you have to do is subscribe to one of these sites for a lifetime membership that will cost maybe $60 in total for the access to videos included, and download to your hearts content. Now that is the best way to get free Zune videos.

YouTube Rip Clips

YouTube – Now, you might be one of those people who enjoy reality video clips like those found on YouTube, a very popular video sharing site. Did you know that you can rip those videos and then use them on your Zune? It’s a little more tedious than just converting DVD’s but it is worth it in the end if you a re big fan of searching for funny and entertaining video clips online. Then you can look and then download a program to convert these FLV files from YouTube into MPEG4, MOV, or WMV which can be played on your Zune. Simply sync to watch free Zune videos once you are done.

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Top 5 Naturally Gluten Free Carbohydrate Sources

These are simply ranked in the order which I like them most. I consider them fairly interchangeable as far as quality goes, although there of course are differences when it comes to specific nutritional content. But we’re talking big picture at the moment….

Sweet Potato

-Love these. Awesome all carmelized and naturally sweet when baked, can be sliced and baked as fries, mashed-just all-around high nutrition value goodness. Sweetness and fiber all wrapped up in a yummy peel. There’s nothing wrong with other potatoes, I just like the sweets. And remember, this list is in MY order of preference only.

Gluten free oatmeal

This is a staple for breakfast almost every morning. Oatmeal, blueberries, and egg whites with spinach. (not mixed together, although that would probably be good too. You can find certified gluten free oatmeal in many grocery or health food stores, as well as order online. I also use it to make breads and muffins.

Rice. I like brown, but they’re all good, depends on what you’re looking for, brown tends to be a bit higher in fiber. It’s chewy, kind of nutty, great texture, very versatile. You can make it savory by cooking it with some gluten free chicken broth and herbs, add some crumbled feta cheese, chopped chicken breast and some sundried tomatoes-voila-dinner! Or make it sweet, cook with water, add some stevia or Splenda and cinnamon, and rice pudding-esque treat is ready!

Quinoa. Weird spelling and weirder pronunciation “keen-wa” but tastes pretty good. We’re not going into nutritional specifics here, but this one is unique in that it contains a decent amount of protein. Also packs some good fiber. Has a cute little tail which gives it extra bonus points in my opinion.

Beans. Can’t leave out the musical fruit. I especially am a fan of garbanzos in my salads, and black beans with chicken, or a white bean dip that is great for veggies, or red beans in a chili, or….OK-you get the idea. Versatile, cheap, and packed with carbs, fiber and protein.


-Gluten free pasta

-Gluten free breads

-gluten free mac and cheese, or really anything that has more than 1 ingredient.

-Here’s the idea-try to keep all food choices to a minimum of ingredients. Chicken-1 ingredient. Broccoli-yup, 1 ingredient. Umm..gluten free pasta? Too many ingredients to list. For the most part, keeping food choices to the minimally processed is never a bad thing. Take a look the next time you go to the grocery, and try to keep to 1 or a few ingredient foods.

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5 Easy Sources of Free Traffic

As the title of this article says i am going to show you 5 simple ways to get some free traffic rolling in. It is not hard to do and if done correctly should see you having traffic within a week.

Traffic is the lifesource of any online business so without it you are not going to earn any money. Okay lets get into it.

Method Number One – Classified Ads. Posting to classified ad websites is extremely easy and well worth the time spent on it. Classified ad sites get millions of visitors each month. Just do a simple search on Google and you will see how many different sites there are. Just choose which one is right for you and get posting your ads.

Method Number Two – Forum Posting. This can be an excellent  source  of free traffic to any website. It does not matter what niche you are in do a search on Google for your keyword + forum and there will definitely be results. Now be sure to read the guidelines for each forum but they allow you to have a signature box at the bottom of each post. Just put your link in there and participate in the forums and you will surely get a bunch of free traffic to your sites.

Method Number Three – Article Writing. As you can obviously tell i am using this quite regularly. Article writing can be very rewarding if done correctly. Basically you want to write 250-350 word articles and then submit them to directories for approval. Be sure to strictly follow the rules and guidelines so your articles get published. The traffic comes from your resource box below the article.

Method Number Four – Blog Commenting. This can give you ridiculous amounts of traffic if done correctly. Basically what you want to do is go to Google and search for blogs that are in your niche. Then when you find some post a comment on their blog. Make sure though you actually read their blog and make a thoughtful comment otherwise they will just delete it. Then just add your link in below your comment. Easy hey.

And Finally Method Number Five – SEO. Now this can be a very difficult task for some people which is understandable. But if done correctly and you get your website on first page of Google for your keyword you are on your way to millions. The main points of seo are to make sure your keyword is in your domain and heading as well as spaced out through your site. Then start backlink building. There is some excellent software to help you build backlinks you just have to look around. One common misconception about building backlinks is that they have to be relevant to your site. I personally know this is hogwash because i have several sites on top. Just do your research and you will be fine.

So in conclusion there is five different ways to get free traffic to your site. Do all five of these and you will surely have some success. Just remember without traffic you have nothing.

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